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Refund Policy

Last updated: January 2026

BenchMark AV (“BenchMark AV”, “we”, “our”, or “us”) is committed to providing high-quality products and services. This Refund Policy outlines the circumstances under which refunds may be issued for purchases made through www.benchmarkav.ca.

1. Services

Due to the nature of our services (including consultations, design, installation, and on-site work), refunds for services already performed are generally not provided.

If a service has been prepaid but not yet performed, a refund may be issued at our discretion, minus any administrative costs or expenses already incurred.

2. Products and Equipment

Where applicable, refunds for products or equipment may be considered under the following conditions:

  • The item must be unused, uninstalled, and in its original condition and packaging

  • The refund request must be made within 14 days of delivery or pickup

  • Proof of purchase is required

Custom-ordered, special-order, or configured equipment is non-refundable, unless required by law.

3. Deposits

Deposits are used to secure scheduling, labor, and materials and are non-refundable, unless otherwise stated in writing.

4. Cancellations and Rescheduling

If you need to cancel or reschedule a service appointment, we request notice as early as possible. Cancellations made with insufficient notice may not be eligible for a refund.

5. Refund Method

Approved refunds will be issued using the original method of payment where possible. Processing times may vary depending on your payment provider.

6. Exceptions

Refunds may be provided in certain circumstances where:

  • We are unable to deliver the agreed-upon service

  • An error was made in billing

  • A refund is required under applicable consumer protection laws

Any such exceptions will be handled on a case-by-case basis.

7. How to Request a Refund

To request a refund, please contact us with the following information:

  • Your name

  • Date of purchase

  • Description of the service or product

  • Reason for the refund request

Contact:
BenchMark AV
Website: www.benchmarkav.ca
Email: info@benchmarkav.ca

8. Policy Updates

BenchMark AV reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.

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